Your computer is slow, bombarded with pop-ups, or locked by ransomware — these are signs of a malware infection, and they won’t go away on their own. At Naples Computers, we don’t just run a scanner and hand it back. We manually verify that every trace of malware is gone, then harden your system so it’s harder to infect again. Serving Naples, FL and Southwest Florida since 1993.
Anyone can run a scanner. We go further. Our technicians manually inspect every layer of your system — the registry, startup list, browser extensions, scheduled tasks — to find the threats that automated tools miss. Then we make sure it can’t happen as easily again.
How do I know if my computer has a virus?
Common signs include: slow performance, unexpected pop-up ads, browser redirects to sites you didn’t visit, a new homepage you didn’t set, antivirus warnings you can’t dismiss, programs opening on their own, or files you can’t open. If you’re unsure, bring it in — we’ll scan it for free.
Can you help if my files are locked by ransomware?
We have successfully helped many Naples-area customers recover from ransomware attacks. Results depend on the specific ransomware variant and whether a decryption tool exists. Bring the computer in immediately — do not pay the ransom without consulting us first. We’ll assess your options.
How long does virus removal take?
Most virus and malware removal jobs are completed same-day or next business day. Ransomware cases or severe infections may take longer. We’ll give you a realistic timeframe after the initial assessment.
What antivirus do you recommend?
We recommend and install a reputable commercial antivirus as part of our cleanup service. We’ll advise you on the best option for your usage and budget — free antivirus solutions are not sufficient for real-world protection.
Will my files survive the cleanup?
In the vast majority of cases, yes. We back up your data before removal whenever the drive is accessible. If files were encrypted by ransomware, recovery depends on the variant and whether backups exist.
I think I clicked a phishing link — what should I do?
Disconnect from the internet immediately, change your passwords from a different device, and bring the computer to us. The faster you act, the less damage occurs. Call 239-513-1960 for immediate guidance.
