Skip to content
Follow Us:
Call or Text 239-513-1960
▣ JOIN REMOTE SESSION →
☎ 239-513-1960CALL OR TEXTGET IT HELP NOW →

Warranty & Refund Policy

Last updated September 29, 2026

These policies apply to all repair and IT services performed by Naples Computers, Inc. By leaving a device for service or authorizing any work, you agree to the terms below.

SERVICE WARRANTY

Labor Warranty — 7 Calendar Days

All labor performed by Naples Computers, Inc. is warranted for 7 calendar days from the date of service completion. If the same issue recurs within 7 days due to a workmanship defect, we will re-perform the labor at no charge.

The labor warranty does not cover: new or unrelated issues, physical or liquid damage after pickup, software issues from viruses or user changes after service, or failure of components not part of the original repair.

Parts Warranty

Part Type Warranty Period
Hard drives, SSDs, RAM, screens, keyboards, motherboards, and most standard parts 1 Year
Power supplies 30 Days
AC adapters / chargers 30 Days
Battery backup units (UPS) and laptop/device batteries 30 Days

Parts warranties cover manufacturing defects only — not physical damage, liquid damage, power surge damage, or misuse after installation. Customer-supplied parts carry no warranty.

REFUND POLICY

Labor / Service: Labor charges are non-refundable once service has been performed. If you are unsatisfied, contact us within 7 days and we will resolve the issue under our labor warranty at no charge.

Diagnostic Fee: Diagnostic fees are non-refundable and apply toward repair cost if you authorize work. If you decline the repair after diagnosis, the fee is due at pickup.

Special-Order Parts: Parts ordered specifically for your repair are non-refundable once ordered. If a repair is cancelled after parts have been ordered, you may be responsible for the cost of those parts.

Managed IT / Prepaid Contracts: Refund terms for prepaid service agreements are outlined in your individual service contract. Contact us for details.

DATA LOSS DISCLAIMER

IMPORTANT — PLEASE BACK UP YOUR DATA BEFORE SERVICE.

Naples Computers, Inc. strongly recommends that all customers back up all data before leaving any device for service. While we take reasonable precautions to protect your data, we cannot guarantee data will be preserved during repair.

Naples Computers, Inc. is NOT responsible for any loss, corruption, or deletion of data that occurs during service, including data loss from: hardware failure during repair, software reinstallation or system restoration, virus and malware removal procedures, or any unforeseen circumstance. If data preservation is a priority, please discuss data recovery options with us before authorizing service.

DEVICE ABANDONMENT

Devices not picked up within 30 days of notification that service is complete (or that the device cannot be repaired) may be considered abandoned. Naples Computers, Inc. reserves the right to dispose of abandoned devices in accordance with applicable Florida law. Unpaid balances remain due regardless.

LIMITATION OF LIABILITY

Naples Computers, Inc. shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, loss of business, or loss of revenue, arising from any service performed. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to that claim.

CONTACT US