A text claiming you owe money for an unpaid toll, from SunPass, E-ZPass, or another agency, is almost always a scam. This guide shows what the fake text looks like, how to spot the fake link, how to check your real toll account safely, and what to do if you already tapped the link or paid.
How the scam works
A tiny amount, a big threat, and a link that wants your card.
Toll text scam warning signs, step by step
1Here’s what the scam text looks like
A short code or random number, claiming to be SunPass, with a link and a threat.
✓Check your real toll account instead
Open the official app, or type the agency’s website address in yourself. Never tap the link in the text.
★Not sure if a toll text is real?
Forward it to us, or just call, and we’ll check it before you tap anything.
Warning sign 2: look at the link
- It’s not the agency’s real website — SunPass’s real site is sunpass.com — nothing more, nothing less
- Extra words or a strange ending — Like “-pay”, “-billing”, or a “.net”/“.xyz” instead of “.com”
- A text message, not an app or mail — Toll agencies bill through their app, mail, or your online account, not a text link
3 rules to remember
- Never tap the link — Go to the agency’s app or real website instead, typed in yourself
- Delete it, don’t reply — Replying, even “STOP”, can confirm your number is active
- Report it — Use your phone’s “Report junk”, forward to 7726, or ReportFraud.ftc.gov
Already tapped it, or paid? Act fast.
- Entered card info on the fake page? — Call your card company right away, and ask about a replacement card
- Just tapped the link, didn’t enter anything? — Close the page, and keep an eye on your accounts for anything odd
- Watch for follow-up scams — Your number may get sold to other scammers; be extra alert for a while
Recap: toll text scams
- Small amount, big threat, a link — that’s the pattern
- Check the link: not the agency’s real, plain website
- Check your account in the real app or site instead
- Never tap the link; delete, don’t reply
- Report it: Report junk, 7726, or ReportFraud.ftc.gov
Printable quick guide
Frequently asked questions
How do I know a toll text is a scam?
It names a small unpaid amount, threatens a fine or legal action if you don’t pay right away, and includes a link that isn’t the toll agency’s real, plain website address. Real toll agencies don’t bill you by text with a pay-now link.
How can I check if I really owe a toll?
Open the toll agency’s official app, or type its real website address into your browser yourself. Never use the link from the text. Any real unpaid toll will show up on your actual account.
What should I do if I already clicked the link?
If you entered card or bank details on the fake page, call your card company right away and ask about a replacement card. If you only clicked the link and entered nothing, close the page and watch your accounts for anything unusual.
Where do I report a toll text scam?
Use your phone’s “Report junk” option, forward the text to 7726 (SPAM), or report it at ReportFraud.ftc.gov.
Related guides
- How to Avoid Scam Calls and Texts
- Charity Scam Warning Signs: Give Safely
- How to spot a phishing email
Source: Got a text about unpaid tolls? It’s probably a scam (FTC)